Privacy Policy

Last updated: March 2026

Urban Hilt Ltd ("we," "our," or "us") is committed to protecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or interact with us.

1. Information We Collect

We collect information you provide directly to us, including:

• Personal Information: Full name, email address, phone number, and delivery address when you place an order or create an account.
• Payment Information: Bank transfer references and payment confirmation details. We do not store full bank account or card numbers on our servers.
• Order Information: Products purchased, order history, sizes, and preferences.
• Communication Data: Messages sent via our contact form, WhatsApp, email, or social media.
• Device Information: IP address, browser type, operating system, and browsing behaviour collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders, including shipping and delivery within Nigeria.
• To communicate with you about your orders, inquiries, and customer support requests.
• To send promotional offers, new arrivals, and marketing communications (only with your consent).
• To improve our website, products, and overall shopping experience.
• To detect and prevent fraud or unauthorised activity.
• To comply with applicable Nigerian laws and regulations.

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for the website to function properly, including cart functionality and user sessions.
• Analytics Cookies: Help us understand how visitors use our website so we can improve it.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect your experience on our site.

4. Sharing with Third Parties

We do not sell your personal information. We may share your data with trusted third parties only in the following circumstances:

• Delivery Partners: Courier and logistics companies to fulfil and deliver your orders across Nigeria.
• Payment Processors: To verify and process payments securely.
• Service Providers: Hosting, analytics, and communication platforms that help us operate our business.
• Legal Compliance: When required by Nigerian law, court order, or government regulation.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, and restricted access to personal data.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

6. Your Rights

In accordance with the Nigeria Data Protection Regulation (NDPR) and the Nigeria Data Protection Act (NDPA), you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Deletion: Request that we delete your personal data, subject to legal obligations.
• Objection: Object to the processing of your data for marketing purposes.
• Withdrawal of Consent: Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of six years in accordance with Nigerian tax and business regulations.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us: